Shipping & Returns Policy | ILYA Parfums
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Shipping & Return Policy

Our standard shipping policy is 3-5 working days. Your order will be despatched within this time frame and you will receive a confirmation via e-mail once your order has shipped. 

 

We understand that perfume is highly personal. The olfactive descriptions are there to assist you in selecting your signature scent, but perfume can vary from skin to skin. We strongly recommend that you try a discovery sample before you commit to a full-sized bottle. Samples are available to purchase for each one of our fragrances from our official online boutique. Please do test them first before buying a bigger bottle.

 

As long as you haven't opened the box and used the perfume, and you are posting within the UK, we would be happy to exchange it or offer you a refund. You have 14 days from the day of purchase to raise a return/exchange with us. Please note that you remain liable for any postage and packing fees. We recommend that you pack the products safely and post using tracked delivery, as we can't accept returned items that have been damaged or issue a refund or authorise an exchange for any items that are lost in transit.

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